399d Privacy Policy — Your data is completely safe with us.

399d is a trusted online gaming platform in Bangladesh. We believe every user's privacy is a fundamental right. Reading this privacy policy will give you a clear understanding of how 399d collects your data, what it is used for, and how securely it is stored.

When you register on the 399d platform, play games, or use any of our services, you acknowledge that you have read and accepted this privacy policy. We recommend reading it carefully before you get started.

1. Information We Collect

To deliver our services on the 399d platform, we collect certain information. This falls into two categories — what you provide directly and what is collected automatically.

Information you provide directly

Information you provide during registration and use of our services:

Automatically Collected Information

When you use 399d, certain technical information is collected automatically. This is used to improve service quality and maintain security:

• IP address and device type
• Browser version and operating system
• Pages visited and time spent on the platform
• Games played and login frequency
• Transaction history and betting activity
• Cookie and session data

2. How We Use Your Information

399d uses your data only for the purposes listed below. It is never used for any additional or unethical purpose.

Purpose	Data Used	Legal basis
Account creation and management	Name, email, mobile number	Contract Fulfillment
Payment Processing	Payment details, ID document	Contracts & Legal Obligations
Identity Verification (KYC)	ID document, date of birth	Legal obligations
Fraud Prevention	IP, device, and transaction history	Legitimate Interest
Customer Service	Contact Information	Contract Fulfillment
Marketing Communications	Email, mobile	Your consent

3. Data Sharing Policy

399d never sells your personal data under any circumstances. However, limited information may be shared with trusted third parties where necessary to deliver our services:

• Payment providers (Mobile Banking, Nagad, Rocket): Payment details required to complete transactions.
• Identity Verification Services: To complete the KYC process.
• Technology Infrastructure Providers: Server and cloud services for platform operations.
• Legal authorities: To government authorities when required by law.

4. Cookie Policy

The 399d platform uses cookies to improve service quality and personalize your experience. Cookies are small data files stored in your browser.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may limit access to certain platform features.

5. Data Retention Period

399d does not retain your data indefinitely. Each type of data has a defined retention period:

• Account information: For the duration of active account use and up to 5 years after closure.
• Transaction Records: 7 years as required by legal obligation.
• Cookie data: Between 1 day and 2 years, depending on the type of cookie.
• Customer Service Contact: 2 years after the issue is resolved.
• KYC documents: Up to 5 years as required by legal obligation.

After the specified retention period, 399d securely deletes or anonymizes your data.

6. Your Rights

You have full rights over your personal data. 399d guarantees the following:

7. Privacy of Minors

399d strictly does not serve anyone under the age of 18. We do not knowingly collect data from minors. Age is verified at registration, and additional verification may be requested in cases of suspicion.

If a parent believes their child has registered on the platform by mistake, please contact the 399d support team immediately. We will promptly close the account and delete the associated data.

8. Security Measures

399d protects your data with the highest industry-standard security technologies. Our security measures include:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Two-Factor Authentication (2FA) available.
• Automated fraud detection system.
• Regular security audits and vulnerability assessments.
• Restricted staff access — only authorized personnel can access your information.
• Dedicated firewall and intrusion detection systems.

9. Changes to Privacy Policy

399d may update this privacy policy from time to time. For significant changes, we will notify you by email or via a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page periodically.

10. Contact & Complaints

For any questions, complaints, or requests regarding the Privacy Policy, please contact the 399d support team. We aim to respond within 48 hours. We are fully committed to protecting your privacy and take every concern seriously.